Website editing assistant
Prepares text, image and page updates from your instructions. Your team reviews changes before publication unless a specific low-risk action has been authorised in advance. New features and redesigns remain separate scope.
AI assistants & automation for UK businesses.
Help customers get answers and give your team less repetitive admin. We build focused enquiry assistants, workflow automation and website editing tools, with clear limits and a handover to your team.
Discuss your project
Designed around
a real need.
“Add AI” is not a complete brief. We start with a repeated task, a trusted source of information and an owner who can judge whether the output is useful. Automation follows an agreed process rather than making unsupported promises.
What we can build.
Customer enquiry assistant
Answers from approved business information and gathers useful enquiry details. Uncertain answers and requests outside its remit go to a person. It must not invent prices, availability or commitments.
Operations automation
Organises enquiries, drafts follow-ups or prepares records for agreed systems. Sending external messages, confirming bookings, changing prices and taking payments require explicit permissions and suitable review steps.
Connections and care
We assess your CRM, calendar, email, store or booking system before promising compatibility. Available APIs, credentials and subscription limits determine what can connect. The quote lists usage costs, monitoring, supported changes and escalation arrangements.
Start with one task worth improving.
Choose a recurring job your team can explain and check. The first brief should name the input, the useful output and the person responsible for the result.
An assistant for questions and drafts
AI can help answer questions from approved business information or prepare a summary from an enquiry. Start where source material is reliable and a colleague can check the answer. Agree how the assistant handles missing information and requests beyond its scope.
Automation for a defined process
Moving a submitted form into a CRM, assigning an owner or flagging a missing field may only need a clear rule. We assess the existing tools first, then scope AI where interpreting language or preparing a draft adds a useful capability.
Illustrative project
From problem
to a practical plan.
The problem
A team manually reads every enquiry, checks for missing details and copies the same information into its system.
The approach
Capture structured details, flag missing information, prepare a handover and let a team member approve the next action.
What to check
Try the working enquiry demo. It uses explicit rules and fictional inputs to demonstrate review controls; it does not claim to run a live AI integration.
Try the enquiry workflow demo Explore labelled design conceptsHow delivery works.
Scope, pricing and ongoing care- Choose a single workflow and record its current effort and failure points.
- Agree approved data, access boundaries, human approvals and a fallback.
- Prototype and test ordinary, incomplete and unexpected requests.
- Release within the agreed scope, monitor exceptions and review actual usefulness.
Before you start.
Practical answers to help you prepare a useful brief.
How much does AI automation cost?
The quote depends on the workflow, source material, connected systems, permissions and testing needed. Share a sample task, approximate monthly volume and the tools involved. We separate the build price from model usage, third-party subscriptions, monitoring and ongoing support so you can assess the full cost.
Can an assistant connect to our CRM, email or booking system?
We check the named product, your account plan, available APIs and access before confirming compatibility. The scope identifies which information can be read or changed, what happens when a connection fails and who resolves exceptions. A missing supported connection may require a different approach.
How long does an AI automation project take?
The schedule follows a review of the workflow, source material and system access. The proposal sets milestones for a prototype, review, testing and release, including your team’s input at each stage. Begin with one workflow; additional systems or actions are assessed before extending the scope.
What stays under our team’s control?
We agree the information the assistant can access and the actions it can take. Your team approves source material, review rules and escalation routes. Uncertain answers go to a person. External messages, bookings, prices and payments need explicit permissions and appropriate checks before an assistant can act.
How will we know whether the automation is useful?
Record handling time, corrections and missed handovers before the pilot. Compare the same tasks afterwards, including time spent reviewing outputs and resolving failures. Check answer quality and recurring costs alongside any time saved, then decide whether to expand, adjust or stop the workflow.
Relevant to your business.
Related services
Write a pilot brief you can evaluate.
Choose one task and define what a useful result looks like before expanding the workflow. This worksheet is a planning aid, not a promised efficiency gain.
Discuss one workflowAutomation with a human handover.
- Receive the input
- Assist with the task
- Review the next action
Copy this pilot acceptance checklist
Use your own baseline and approved examples. Include the time spent checking output and handling exceptions when assessing whether the pilot helps.
- Input: the approved information and where it comes from.
- Output: the draft, summary or action the team actually needs.
- Boundary: allowed actions, prohibited actions and who reviews the result.
- Fallback: what happens with missing information, uncertainty or unavailable systems.
- Evaluation: ordinary and difficult examples, correction effort and recurring costs.
- Decision: who can continue, adjust or stop the pilot.
Keep an accountable owner
Assign responsibility for approved source material, output review, access and operational incidents. Changes to prompts, source content or connected systems need appropriate rechecking. Expansion should follow evidence from the pilot rather than an assumed return on investment.
Practical guides for your next decision.
Tell us about your business.
Tell us what you have in mind. We’ll email you to arrange a short discovery call.
Prefer email? info@brandflame.co.uk
Thanks, we have your message.
We’ll review your enquiry and get in touch to discuss the next steps. Keep an eye on your inbox for a couple of call times.
What happens next
- We read your message and review your current digital presence and goals.
- We book a thirty-minute video call at a time that suits your week.
- Once the scope is agreed, we’ll set out the proposed work, costs and schedule in writing.
We’ll review your enquiry and get in touch to discuss the next steps.
How we price your project